We Are Here to HelpEverything you need to know about booking a private experience with Amiya Tours in Portland, Jamaica. If your question is not answered here please contact us.
Bookings and Reservations
How do I book a tour?
Select your experience from our website and click through to the booking page. Complete your details and proceed to secure your experience via our payment page. Your Amiya host will confirm all details within 24 hours.
What is the minimum group size?
Most tours require a minimum of 2 guests. The Group Celebration Ultimate requires a minimum of 4 persons. Solo travellers may contact us directly to discuss arrangements.
Can I book for the same day?
Bookings must be made for the following day at the earliest. We recommend booking 72 hours or more in advance to allow your host to personalise every detail of your experience.
How is my booking confirmed?
Once payment is received your Amiya host will contact you within 24 hours to confirm all details and provide your full itinerary and pickup information.
Which payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe payment gateway. No account is required to pay.
The Experiences
Are all tours private?
Yes. Every Amiya experience is completely private. You will never be grouped with strangers. Your tour is built entirely around your party.
What is included in every tour?
Every Amiya tour includes a welcome bag, cultural narrative from your tour guide, lunch at Hip Strip Portland, and ground transport within Port Antonio.
Do the tours include champagne?
Champagne or wine is included on all Rio Grande tours and the Portland Romance Ultimate. For all other tours champagne or wine can be added as an optional add-on at $85.
What are Signature Experiences?
Signature Experiences are deeply personal, immersive experiences beyond a standard tour. They include The Private Table, The Hidden Table, Golden Hour Ride, The Amiya Touch, and The Retreat. All are arranged entirely by Amiya.
Can I customise my experience?
Yes. Every experience can be personalised around your occasion, preferences, and group. Let us know in the special requests field or contact us directly.
Logistics and Preparation
What time do tours depart?
Full day and half day morning tours depart at 8:30 AM. Half day afternoon tours at 1:00 PM. Evening experiences depart at sunset. Your host confirms your exact pickup point 24 hours before your tour.
Is transport included?
Ground transport within Port Antonio is included on all tours. For pickups outside Port Antonio additional charges apply. Please contact us before booking for a transport quote.
What should I bring?
Each booking page lists exactly what to bring for that specific experience. Comfortable clothing, sunscreen, and appropriate footwear are recommended across all tours.
Can weather affect my tour?
Portland has a tropical climate. Tours proceed in light rain. In the event of severe weather your host will contact you and offer a full credit or reschedule at no additional cost.
Cancellations and Refunds
What is your cancellation policy?
Cancellations 48 or more hours before departure receive a full refund. Cancellations 24 to 48 hours before departure attract a 50% cancellation fee. Cancellations within 24 hours are non-refundable.
How do I cancel a booking?
Email booking@amiyatours.com with your booking details. Cancellations must be confirmed by Amiya Tours to be valid.
What if Amiya Tours cancels?
In the unlikely event that Amiya Tours must cancel your experience you will receive a full refund or the option to reschedule at no additional cost.
How long do refunds take?
Refunds are processed within 5 to 10 business days of the cancellation being confirmed.
Still Have a Question?
Our team responds to all enquiries within 24 hours.